By accessing and using COCOZEN, or by making a purchase, you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use our service.
COCOZEN is a Japanese proxy shopping and subscription service that provides:
Two-Step Payment: Proxy orders require two payments:
Service Fee: A 5% fee is charged on all proxy purchases to cover our service costs.
Product Availability: We cannot guarantee product availability. If an item is unavailable, we will notify you and process a refund for the product payment.
Curated Boxes: Monthly subscription boxes are billed in advance. Box contents are curated by our team and may vary each month.
Delivery Plans: Delivery subscription plans provide discounted or free shipping on proxy orders. Plans are billed monthly and provide a set number of deliveries per period.
Cancellation: You may cancel subscriptions at any time. Access continues until the end of the current billing period.
Proxy Orders: Product payment is refundable only if the item is unavailable or we cannot complete the purchase. Shipping fees are non-refundable once shipping has been arranged.
Subscriptions: Subscription fees are non-refundable. You may cancel to prevent future charges.
International Shipping: Shipping costs are calculated based on package weight, dimensions, and destination country.
Customs and Import Duties: You are responsible for all customs duties, taxes, and import fees imposed by your country. COCOZEN is not responsible for delays caused by customs processing.
Prohibited Items: We cannot ship items prohibited by Japanese export laws or your country's import laws.
Personal Information: We do not share your personal information with third parties for marketing or commercial purposes.
AI Translation: We use AI to translate product information. Your personal information is not used to train AI systems.
You agree to:
To the fullest extent permitted by law, COCOZEN shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, arising from your use of the service. Our liability is limited to the amount paid for the specific order in question.
These terms are governed by the laws of Japan. Any disputes will be resolved in the courts of Tokyo, Japan.
For questions about these Terms of Service, please visit our Commercial Disclosure page for contact information.