1. Introduction
This Privacy Policy describes how COCOZEN collects, uses, and protects your personal information when you use our Japanese proxy shopping and subscription services.
2. Information We Collect
2.1 Personal Information
- Name and contact information
- Email address
- Shipping addresses
- Phone number
- Payment information (processed securely through Stripe)
- Telegram account information (if using Telegram login)
2.2 Order Data
- Products purchased through our proxy service
- Shipping preferences and history
- Subscription details
2.3 Technical Data
- IP address
- Browser type and version
- Device information
- Session data and cookies
3. How We Use Your Information
- Process and fulfill your proxy shopping orders
- Calculate and arrange international shipping
- Manage your subscription services
- Process payments through Stripe
- Send order updates and shipping notifications
- Translate product information using AI services
- Comply with legal obligations
4. Data Protection Commitments
Our Key Commitments:
- No Third-Party Marketing: We do not share your personal information with third parties for marketing purposes
- AI Training Protection: Your personal information is not used to train AI systems
- Essential Cookies Only: We collect only cookies necessary for service functionality
5. Data Sharing
We share your information only with:
- Shipping carriers: To deliver your orders internationally
- Payment processors: Stripe for secure payment processing
- Japanese retailers: Necessary order information for proxy purchases
- Legal requirements: When required by law
6. International Data Transfers
Your data may be processed in Japan, the United States, and other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers.
7. Data Retention
- Active accounts: Data retained while subscription is active
- Order records: Retained as required by tax and financial regulations
- Canceled accounts: Data deleted within 90 days of account closure
8. Your Rights
- Access your personal information
- Correct inaccurate data
- Delete your account and associated data
- Export your data in a structured format
9. Contact Us
For questions about this Privacy Policy, please visit our Commercial Disclosure page for contact information.